Terms of Service
1. Who these terms are between
These Terms of Service ("Terms") are a contract between CareFinder Pro Limited ("RotaStars", "we", "us", "our"), and the organisation or business signing up for the service ("you", "your", "the Organisation"). By creating an account, you accept these Terms on behalf of your organisation.
2. What RotaStars is
RotaStars is a points-based staff recognition tool for care, hospitality and retail teams. It lets you record and categorise awards to your staff, gives each staff member a login to see their own points, and lets them request to cash points out. It does not process payroll, and it is not a substitute for your statutory pay obligations to your staff.
3. Accounts
- You must provide accurate information when signing up, and keep your login details secure.
- You're responsible for everything that happens under your organisation's account, including actions taken by anyone you give admin access to.
- You must be a genuine UK organisation or business operating in care, hospitality or retail to use RotaStars — the service isn't intended for personal or non-business use.
4. Your staff's data
When you add a staff member's name and email address to RotaStars, you are the data controller for that information, and we act as a data processor on your behalf (see our Privacy Policy for what this means in practice). You're responsible for having a lawful basis to share your staff's basic contact details with us for this purpose — in most cases this will already be covered by your existing employment relationship and your own staff privacy notice, but it's worth checking that your own policies mention using a third-party tool like RotaStars.
5. Subscription and billing
- RotaStars is billed at £59 per month per organisation, charged automatically via Stripe to the payment method you provide.
- Your subscription covers up to 70 active staff and unlimited points activity for your organisation.
- Cancellation: you can cancel at any time from your Billing page. Cancelling stops future billing; you'll keep access until the end of the period you've already paid for.
- Refunds: we don't offer refunds for partial months. If you cancel partway through a billing period, you won't be charged again, but the current period isn't refunded.
- If a payment fails, we'll try again automatically; if it continues to fail, your access may be paused until it's resolved. Get in touch if this happens and you need a hand sorting it out.
6. Acceptable use
You agree not to use RotaStars to store or process anything beyond what it's built for — staff names, email addresses, and points activity. In particular, please don't enter special category data (health information, disability status, religious or ethnic data, etc.) into any free-text field, since the service isn't built or secured for that level of sensitivity.
7. Availability
We aim to keep RotaStars available and working correctly, but we don't guarantee uninterrupted access. We're not liable for losses caused by downtime, though we'll always aim to fix problems as quickly as we can.
8. Limitation of liability
To the extent permitted by law, our liability to you for any claim relating to RotaStars is limited to the amount you've paid us in the 12 months before the claim arose. We're not liable for indirect or consequential losses (like lost profits or lost business).
9. Ending this agreement
Either of us can end this agreement at any time — you by cancelling your subscription, us by giving you reasonable notice if we need to stop offering the service, or immediately if you breach these Terms. If we end the service entirely, we'll give you reasonable notice and a chance to export your data first.
10. Changes to these terms
We may update these Terms from time to time. If we make a material change, we'll let you know by email before it takes effect.
11. Governing law
These Terms are governed by the law of England and Wales, and any disputes will be handled by the courts of England and Wales.
12. Contact
Questions about these Terms: hello@rotastars.co.uk
CareFinder Pro Limited
Registered in England and Wales · Company No. 16661484
3rd Floor, 86–90 Paul Street, London, EC2A 4NE